NexaHospitalityAI

The Problem

Hospitality operators run on duct tape. Guest messages are scattered across WhatsApp, email, and booking platform inboxes. Housekeeping and maintenance tracking lives in spreadsheets. Room assignments rely on memory. Revenue reporting happens after the fact, not in real time.

Small and mid-size properties can't afford enterprise PMS suites — but they need the same operational clarity.

What I Designed & Built

Mission Control Dashboard

A real-time nerve center showing live check-in status, occupancy rates, housekeeping alerts, revenue metrics, and guest satisfaction KPIs — everything a front desk manager needs at a glance.

Unified Inbox + AI Assistant

All guest communication — WhatsApp, email, SMS, booking platform messages — in one threaded view. AI suggests responses in German and English, auto-handles routine requests, and escalates complex issues to staff.

End-to-End Operations

Smart room assignment engine, automated checkout tracking, upsell suggestion system, and per-room task management — turning reactive ops into proactive workflows.

Guest Intelligence

Rich guest profiles with stay history, preferences, and GDPR-compliant consent. Occupancy analytics and efficiency metrics that help properties optimize without guessing.

Key Design Decisions

• Information hierarchy first — Dark-mode interface designed around visual urgency. The most critical items surface instantly, not buried in navigation.
• Multi-device reality — Responsive for front desk monitors, tablets, and mobile, because hospitality staff never sit at a desk
• AI co-pilot pattern — Always-available contextual assistant that learns property patterns and improves over time
• Bilingual from day one — Full DE/EN internationalization built into the design system, not bolted on later